What areas do you cover?
Kleen Point covers all areas within Birmingham
Are you insured?
Yes. We have full public and employer's liability cover provided by Lloyds of London. The amount of cover provided by this policy is £10,000,000
Are your hygienists insured?
Yes. Our hygienists are also covered by the public and employers liability insurance provided by Lloyds of London.
What kind of services do you provide?
We provide various cleaning services to Residential and Business clients:
Regular Domestic Cleaning, One-Off Domestic Cleaning, End of Tenancy Cleaning, Builders Cleans, Carpet and Upholstery Cleaning, Curtain Cleaning, Mattress and Rug Cleaning, Commercial Maintenance Cleaning, Office Cleaning Computer and Hardware Cleaning, Party and After Party help.
Will I have the same hygienist every week?
We will always endeavor to send the same hygienist to you each week. If your regular hygienist is unable to make the appointment, you will be informed with plenty of notice and a supervisor will cover the session they are absent from.
Are there a minimum number of hours required per visit?
Yes. We require 2 hours minimum per cleaning visit.
Can I have a hygienist for an hour per visit?
No. We try to keep our hygienists' earnings in proportion to travel and other expenses.
Can I have a hygienist once a month?
Yes. You may book a hygienist for once a month but we will not guarantee the same hygienist every month. You must also book a minimum of 6 hours per session.
How do you vet your hygienists?
Our vetting procedure includes:
Proof of identity (passport, full UK driving license)
Proof of address (2 utility bills + bank statement)
Immigration status (valid visa + work permit)
Police Check
Proof of experience and reliability (minimum 3 references from previous employers or clients)
Written test on common cleaning tasks
Practical tests in common cleaning tasks
Kleen Point provides all candidates who have passed the vetting procedures full and extensive training, which is provided by a supervisor.
Can the hygienist come out of working hours?
Yes, of course. We hold keys for 90% of our clients and all keys are stored in a safe at our offices. The keys need to be signed out by each hygienist and returned at the end of the week. Your keys are also protected by our insurance policy. If for any reason your key is lost by any of our hygienists we will help pay to have the locks to be changed and keys replaced.
What happens if the hygienist goes on a holiday? Do you provide a replacement?
Yes. We guarantee you a replacement hygienist who will continue the regular cleaning service at your home.
Are you VAT registered.
Yes we are and our VAT number is given on our business literature.
How do I pay?
All payment for commercial cleaning services are paid in arrears (up to 30 days subject to status) You can pay credit or debit card or by cheque with the appropriate cheque guarantee card. You may also set up regular standing orders.
How do you ensure reliability and honesty?
By checking all the references provided by the hygienist. If she/he cannot provide verifiable reference we do not offer them work. We also carry out Police Checks on all our employees and provide extensive training.
Are there any extra charges I have to pay - transport expenses, holiday money etc.?
No extra charges. You pay only for the service requested and only for the hours booked.
Is there a minimum term contract for using your services?
Contract terms are mutually agreed upon by both parties at the start of the contract and can vary from 6 - 24 months.
What if we need to cancel a cleaning visit? Will we still be charged.
Yes - as a commercial contract, our hygienist are paid on a permanent basis which means that if for any reason you cancel a cleaning session, we still have to pay them. However if the cleaning session is cancelled because the hygienist have been unable to fulfill the cleaning session and we are unable to find a suitable replacement, then we will not charge for that session.
Are there any agency fees or charges on top of your rates?
No. We do not charge a monthly/yearly fee, agency fee or commission.
Who is responsible for providing the cleaning materials and equipment?
We provide all cleaning materials as part of all commercial contracts (inclusive in price). However each client is responsible for providing the actual cleaning equipments required for the job (i.e. hoovers, floor vanishers etc). We are however happy to provide these for a small additional charge.
For Post / Pre Tenancy Cleans, Builders / Construction Cleans and all other one-off cleaning services we provide all cleaning materials and equipments as part of the service.
What happens if I am dissatisfied with the service provided by your hygienist?
We understand that sometimes work carried out may not be entirely to your satisfaction. Inform us within 48 hours of the previous job and we will either redo the job or offer a full credit.
Many companies act as introduction agencies only. Do you operate on the same basis?
No. And we don't charge an introduction fee. Your hygienist is an employee of Kleen Point and as such we will continue to maintain the standard of work provided by our employees. If you have any problems with the work provided or with your hygienist, you can contact us directly and we will deal directly with any issues you may have.
Do you guarantee your service?
Yes. We promise that if you are not 100% satisfied with the work provided we will do the job again, no questions asked, free of charge.
In order to ensure that the cleaning standards provided by our employees are always 100% we always manage your expectations to ensure that the tasks you need completed can be achieved in the period booked for.
Is there a minimum charge for your carpet cleaning service?
Yes. There is a £40.00 minimum charge.
What are your working hours?
You can give us a call Monday to Friday, 9.30am - 17.00pm
Our hygienists work any day of the week except Bank Holidays. You can make arrangements to cover any bank holidays.
The company is closed for business annually between the 16th of December through to the 5th of January. During this period you will need to liase directly with your hygienist for any out of office enquiries you may have.
How long have you been in business?
Kleen Point was founded in 2001 and successfully continues to grow, attracting both private and commercial clients. |
