I don't like the idea of strangers cleaning my house?
We understand that your home is your own personal sanctuary and as such you may find it hard to have strangers in it. Rest assured that our hygienists are friendly, honest, reliable and fully trained in all areas of domestic cleaning. We arrange for you to meet your hygienist before they start and if you still do not feel entirely comfortable with them we arrange for another hygienist to meet with you until you do indeed feel happier.
We believe that by working closely with your hygienist, showing them how you like things done will also help to include your hygienist into how you live and hopefully help to make this process less foreign.
What areas do you cover?
Kleen Point covers all areas within Birmingham
Are you insured?
Yes. We have full public and employer's liability cover provided by Lloyds of London. The amount of cover provided by this policy is £10,000,000
Are your hygienists insured?
Yes. Our hygienists are also covered by the public and employers liability insurance provided by Lloyds of London.
What kind of services do you provide?
We provide various cleaning services to Residential and Business clients:
Regular Domestic Cleaning, One-Off Domestic Cleaning, End of Tenancy Cleaning, Builders Cleans, Carpet and Upholstery Cleaning, Curtain Cleaning, Mattress and Rug Cleaning, Commercial Maintenance Cleaning, Office Cleaning Computer and Hardware Cleaning, Party and After Party help.
Will I have the same hygienist every week?
We will always endeavor to send the same hygienist to you each week. If your regular hygienist is unable to make the appointment, you will be informed with plenty of notice and a supervisor will cover the session they are absent from.
Are there a minimum number of hours required per visit?
Yes. We require 2 hours minimum per cleaning visit for properties with 1-2 bedrooms and 3 hours minimum for properties with 3 or more bedrooms.
Can I have a hygienist for an hour per visit?
No. We try to keep our hygienists' earnings in proportion to travel and other expenses.
Can I have a hygienist once a month?
Yes. You may book a hygienist for once a month but we will not guarantee the same hygienist every month. You must also book a minimum of 4 hours per session.
How do you vet your hygienists?
Our vetting procedure includes:
Proof of identity (passport, full UK driving license)
Proof of address (2 utility bills + bank statement)
Immigration status (valid visa + work permit)
Police Check
Proof of experience and reliability (minimum 3 references from previous employers or clients)
Written test on common cleaning tasks
Practical tests in common cleaning tasks
Kleen Point provides all candidates who have passed the vetting procedures full and extensive training, which is provided by a supervisor.
Can my hygienist come when I am out at work?
Yes, of course. We hold keys for 90% of our customers and the hygienists need to sign for the keys at the office before visiting your home. Your keys are also protected by our insurance policy. If for any reason your key is lost by any of our hygienists we will help pay to have your locks changed and keys replaced.
What happens if the hygienist goes on a holiday? Do you provide a replacement?
Yes. We guarantee you a replacement hygienist who will continue the regular cleaning service at your home.
Who pays the hygienist you or I?
You pay us and we in turn pay the hygienists.
How do I pay?
All payment for domestic cleaning services must be paid in advance of the work being carried out. You can pay by cash, credit or debit card or by cheque with the appropriate cheque guarantee card. You may also set up regular standing orders.
How do you ensure reliability and honesty?
By checking all the references provided by the hygienist. If she/he cannot provide verifiable reference we do not offer them work. We also carry out Police Checks on all our employees and provide extensive training.
Are there any extra charges I have to pay - transport expenses, holiday money etc.?
No extra charges. You pay only for the service requested and only for the hours booked.
Is there a minimum term contract for using your services?
There is no minimum term contract for using our services.
Do I still have to pay if I go away for a few weeks?
No. We do require two weeks notice before you go away, this is to ensure we can arrange for other work for your hygienist if necessary to compensate for the hours lost.
Are there any agency fees or charges on top of your rates?
No. We do not charge a monthly/yearly fee, agency fee or commission.
Who is responsible for providing the cleaning materials and equipment?
This depends on the nature of your initial requests. If you have requested that we bring our own cleaning materials (which will be used for the initial clean) there will be a small charge applicable to do so. Our staff have been fully trained in the use of these products and the application of these products are covered by our insurance policy.
If you decide to provide your own cleaning materials this will also be reflected in the price charged at booking. Please note that
you are responsible to provide any necessary training or information pertaining to the use of these products and any damage caused by the misuse of these products are precluded from our insurance cover.
For Post / Pre Tenancy Cleans, Builders / Construction Cleans and all other one-off cleaning services we provide all cleaning materials and equipments as part of the service.
What happens if I am dissatisfied with the service provided by your hygienist?
We understand that sometimes work carried out may not be entirely to your satisfaction. Inform us within 48 hours of the previous job and we will either redo the job or offer a full credit.
Many companies act as introduction agencies only. Do you operate on the same basis?
No. And we don't charge an introduction fee. Your hygienist is an employee of Kleen Point and as such we will continue to maintain the standard of work provided by our employees. If you have any problems with the work provided or with your hygienist, you can contact us directly and we will deal directly with any issues you may have.
Do you guarantee your service?
Yes. We promise that if you are not 100% satisfied with the work provided we will do the job again, no questions asked, free of charge.
In order to ensure that the cleaning standards provided by our employees are always 100% we always manage your expectations to ensure that the tasks you need completed can be achieved in the period booked for.
Is there a minimum charge for your carpet cleaning service?
Yes. There is a £40.00 minimum charge.
What are your working hours?
You can give us a call Monday to Friday, 9.30am - 17.00pm
Our hygienists work any day of the week except Bank Holidays. You can make arrangements to cover any bank holidays.
The company is closed for business annually between the 16th of December through to the 5th of January. During this period you will need to liase directly with your hygienist for any out of office enquiries you may have.
How long have you been in business?
Kleen Point was founded in 2001 and successfully continues to grow, attracting both domestic and commercial clients. |
